Both tools can capture feedback — but they’re designed for very different organizations. Here’s a clear comparison to help you choose.
Perspicx wins on speed and self-serve simplicity. Medallia wins on enterprise CX programs with omnichannel collection, complex deployments, and large-scale reporting. If you want to ship a modern survey fast, Perspicx is the better choice. If you’re running a formal, enterprise-wide CX platform rollout, Medallia can be a strong option.
Perspicx is an AI-first survey and form builder designed for speed and simplicity. Describe what you need in plain English and launch a polished, mobile-first survey in minutes.
Medallia is an enterprise experience management platform used to run large customer experience (CX) programs, combining omnichannel feedback collection with analytics and operational workflows.
| Feature | Perspicx | Medallia | Winner |
|---|---|---|---|
| Pricing & Access | |||
| Free plan | Perspicx | ||
| Starting price (paid) | $29 / mo | Custom quote | Perspicx |
| Transparent public pricing | Perspicx | ||
| No credit card to start | Perspicx | ||
| Contract required | No | Yes (enterprise) | Perspicx |
| Survey Building | |||
| AI survey generator | Perspicx | ||
| Drag & drop editor | Tie | ||
| Program scale (enterprise CX) | Great for surveys | Built for enterprise | Medallia |
| Conditional branching | Tie | ||
| Omnichannel collection | Survey-first | Medallia | |
| Multi-language surveys | 40+ languages | Supported | Tie |
| Template library | 100+ | Varies | Tie |
| Setup time to first publish | < 60 seconds | Weeks to months | Perspicx |
| Design & Respondent Experience | |||
| Modern, mobile-first design | Limited | Perspicx | |
| Custom branding | Tie | ||
| White-label / no branding | (Business+) | Tie | |
| Respondent experience quality | Excellent | Average | Perspicx |
| Analytics & Reporting | |||
| Real-time analytics | Tie | ||
| AI sentiment analysis | (Business+) | Tie | |
| Cross-tab analysis | Basic | Advanced | Medallia |
| Statistical significance testing | Tie | ||
| Custom dashboards | Tie | ||
| CSV / Excel export | Tie | ||
| Integrations & API | |||
| REST API | (Business+) | Tie | |
| Zapier | Tie | ||
| Webhooks | Tie | ||
| Salesforce / HubSpot native | Tie | ||
| Security & Compliance | |||
| GDPR compliant | Tie | ||
| HIPAA support | (Business+) | Tie | |
| SOC 2 Type II | (Enterprise) | Available (Enterprise) | Tie |
| SSO / SAML | (Team Pro+) | Tie | |
| Support & Team | |||
| Self-serve setup | Limited | Perspicx | |
| Dedicated onboarding | (Business+) | Tie | |
| 24/7 enterprise support | Enterprise plan | Medallia | |
Medallia is a strong choice for large enterprises running formal CX programs that require omnichannel collection, complex deployments, and enterprise governance.
But for most teams that simply want to run surveys and get insights quickly, that enterprise depth becomes overhead—slower setup, higher costs, and more complexity than you need.
Perspicx is built for speed. Generate a survey with AI, publish instantly, and start collecting feedback without an enterprise rollout.
No credit card required. Your first survey/form in under 60 seconds.