PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING PERSPICX. BY ACCESSING OR USING THE PLATFORM, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE PERSPICX.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Perspicx ("Perspicx," "we," "us," or "our"), the operator of the website and platform available at perspicx.com (the "Platform" or "Service"). Perspicx is an AI-powered survey and form building platform that enables users to create, deploy, and analyze surveys using artificial intelligence.
By accessing or using the Platform in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (incorporated herein by reference). If you are using the Platform on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" will refer to that entity.
We may update these Terms at any time by posting the revised version to perspicx.com. Changes take effect immediately upon posting. Your continued use of the Platform after any change constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. We have no obligation to notify you of changes.
For purposes of these Terms:
You must be at least 18 years of age, or the age of majority in your jurisdiction, and capable of entering into a legally binding agreement to use the Platform. The Platform is not intended for use by individuals under 18. Perspicx does not knowingly collect personal information from minors, and if we become aware that a minor has created an account, we may terminate that account.
You may not use the Platform if you are located in a country or territory subject to U.S. government embargoes or sanctions, or if you are listed on any U.S. government list of prohibited or restricted parties.
To access most features of the Platform, you must register for an Account. You agree to provide accurate and complete registration information. You are solely responsible for all activity that occurs under your Account, whether or not you authorized it.
Because the Platform does not use passwords for authentication, you are responsible for securing access to any authentication method provided (such as magic links, SSO, or other login mechanisms). You should notify us immediately via perspicx.tawk.help if you believe your Account has been accessed without your authorization.
You are responsible for ensuring that only authorized individuals access your Account and workspace. Perspicx is not liable for any loss or damage resulting from unauthorized access to your Account.
Your plan includes a monthly allocation of AI Credits and Survey Credits as described on the pricing page at perspicx.com/pricing. Credits operate as follows:
AI Credits are consumed when you use AI-powered features such as generating surveys, rewriting questions, building logic, or requesting AI analysis. If you run out of AI Credits, AI-powered actions will be paused until your credits reset or you purchase additional credits. You may still access, edit, and publish existing surveys without AI Credits.
Survey Credits are consumed each time a form response is collected and processed, and each time a Workflow is triggered (1 workflow run = 1 survey credit). If you run out of Survey Credits, new responses may stop being collected, and Workflows may stop running, until you upgrade your plan or purchase additional credits.
Monthly included credits reset each billing cycle and do not roll over. Only add-on credits (purchased separately) roll over for up to 12 months.
It is your responsibility to monitor your credit usage and maintain sufficient credits for your intended use. Perspicx is not liable for any missed responses, incomplete submissions, failed Workflow executions, data loss, or other consequences resulting from exhausted credits.
Workflows allow you to automate actions triggered by form submissions or other events. YOU ACKNOWLEDGE AND AGREE THAT:
Perspicx does not guarantee continuous, uninterrupted, or error-free access to the Platform. The Platform may be unavailable due to scheduled or unscheduled maintenance, outages, technical failures, third-party service disruptions, or events beyond our control. We may modify, suspend, or discontinue any part of the Platform at any time, with or without notice, and without liability to you.
YOU ACKNOWLEDGE THAT PERSPICX MAKES NO GUARANTEE OF PLATFORM AVAILABILITY AND THAT DOWNTIME, OUTAGES, OR FEATURE REMOVAL MAY OCCUR AT ANY TIME.
Perspicx does not warrant that surveys, forms, or any element of the Platform will function correctly in all environments, browsers, devices, or network conditions. Survey malfunctions, rendering errors, submission failures, logic errors, and other technical issues may occur. It is your sole responsibility to test all surveys and forms before deployment, to monitor survey performance, and to verify that submissions are being collected correctly. Perspicx is not liable for any survey malfunction, submission failure, data loss, or consequences arising from the deployment of surveys that have not been adequately tested.
As between you and Perspicx, Perspicx owns all right, title, and interest in and to the Platform, including its underlying code, AI models, algorithms, design systems, templates, and generated survey code and structure. The surveys and forms you create using the Platform are built on and through Perspicx's proprietary systems, and Perspicx retains ownership of the underlying code, structure, and survey infrastructure. You own the content, questions, and configurations you contribute, but not the underlying platform code used to render or serve your surveys.
You own the Survey Responses and Response Data collected through surveys you create using the Platform. Subject to these Terms and our Privacy Policy, Perspicx does not claim ownership of your Response Data. You are solely responsible for how you collect, store, use, share, and protect Response Data, and for ensuring your data collection practices comply with all applicable laws.
By using the Platform, you grant Perspicx a worldwide, non-exclusive, royalty-free, sublicensable license to access, store, process, reproduce, and use your User Content solely as necessary to provide, maintain, and improve the Platform, develop AI features, fulfill legal obligations, and operate the service as described in our Privacy Policy. This license survives termination for commercially reasonable backup and archival periods.
You may upload Media to the Platform in connection with your surveys, forms, and workspace. By uploading Media, you represent, warrant, and agree that:
YOU ARE SOLELY AND FULLY LIABLE FOR ANY INTELLECTUAL PROPERTY INFRINGEMENT OR OTHER CLAIMS ARISING FROM YOUR UPLOAD OR USE OF MEDIA ON THE PLATFORM. PERSPICX WILL NOT BE HELD RESPONSIBLE FOR ANY INFRINGEMENT CAUSED BY MEDIA YOU UPLOAD, AND YOU AGREE TO INDEMNIFY AND HOLD PERSPICX HARMLESS FROM ANY SUCH CLAIMS AS SET FORTH IN SECTION 18.
Perspicx reserves the right to remove any Media that we believe, in our sole discretion, infringes third-party intellectual property rights or violates these Terms.
Perspicx uses artificial intelligence and machine learning technologies to help you build surveys, generate questions, suggest logic, design layouts, and analyze responses. You acknowledge and agree that:
You represent, warrant, and agree that:
You agree not to use the Platform for any of the following:
We reserve the right to remove any User Content and to suspend or terminate any Account that we believe, in our sole discretion, violates these Terms.
Perspicx offers free and paid Subscription plans as described at perspicx.com/pricing. Paid Subscriptions are billed in advance on a monthly or annual basis. By subscribing to a paid plan, you authorize Perspicx to charge your designated payment method for all applicable fees. All fees are in U.S. dollars unless otherwise stated.
Paid Subscriptions automatically renew at the end of each billing cycle for a period equal to the preceding cycle, unless you cancel before the renewal date through your Account settings. Renewal is at the then-current rates. It is your responsibility to manage and cancel your Subscription before renewal if you do not wish to be charged.
All fees paid to Perspicx are non-refundable except as required by applicable law. We do not provide refunds or credits for partial billing periods, unused credits, unused features, plan downgrades, or account terminations for any reason. Add-on credits are non-refundable.
If you initiate a chargeback, payment dispute, or reversal with your bank or payment processor for any charges related to your Perspicx Subscription or purchases, Perspicx reserves the right to immediately suspend or terminate your access to the Platform, without notice and without refund or credit of any kind. You remain responsible for any fees owed, and Perspicx may pursue collection of outstanding amounts.
We reserve the right to change our pricing at any time. Price changes for existing Subscribers take effect at the start of the next billing cycle.
Fees do not include applicable taxes, levies, or duties. You are responsible for all such taxes associated with your use of the Platform, other than taxes based on Perspicx's net income.
It is your sole responsibility to monitor your AI Credit and Survey Credit usage. Perspicx is not liable for any consequences resulting from exhausted credits, including but not limited to: stopped response collection, incomplete submissions, failed Workflow executions, data loss, missed notifications, or business disruption.
PERSPICX DOES NOT GUARANTEE THE PRESERVATION, INTEGRITY, OR CONTINUED AVAILABILITY OF YOUR USER CONTENT, SURVEY RESPONSES, MEDIA, OR ANY OTHER DATA STORED ON THE PLATFORM. DATA MAY BE LOST, CORRUPTED, OR DELETED DUE TO TECHNICAL FAILURES, ACCOUNT TERMINATION, PLAN EXPIRATION, CREDIT EXHAUSTION, PLATFORM OUTAGES, OR OTHER CAUSES.
IT IS SOLELY YOUR RESPONSIBILITY TO REGULARLY EXPORT, DOWNLOAD, AND MAINTAIN INDEPENDENT BACKUPS OF ALL DATA, SURVEY RESPONSES, MEDIA, AND OTHER CONTENT YOU STORE ON THE PLATFORM. You should not rely on the Platform as your sole source of storage for any data. Perspicx strongly recommends that you routinely export your data and store it in a secure location outside the Platform.
Upon any termination or suspension of your Account, whether initiated by you or by Perspicx, you may lose access to your data immediately. Perspicx is not obligated to provide you with access to or copies of your data following termination. You should export all data before termination or while your Account remains active.
PERSPICX IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS, CORRUPTION, DELETION, UNAUTHORIZED ACCESS TO, OR UNAVAILABILITY OF YOUR DATA, SURVEY RESPONSES, MEDIA, OR ANY OTHER CONTENT STORED ON THE PLATFORM, REGARDLESS OF CAUSE. THIS INCLUDES BUT IS NOT LIMITED TO DATA LOSS ARISING FROM TECHNICAL FAILURES, SECURITY INCIDENTS, PLATFORM OUTAGES, ACCOUNT TERMINATION, CREDIT EXHAUSTION, WORKFLOW FAILURES, OR ANY OTHER EVENT.
Perspicx implements commercially reasonable technical and organizational measures designed to help protect the Platform and the data stored on it. However, no system is completely secure, and we do not guarantee the security of your data or the Platform against all threats.
In the event we discover a security incident that we reasonably believe has resulted in unauthorized access to or disclosure of your data, we will endeavor to notify you through the Platform or through available contact information in your Account, where we are able to do so. However, we do not guarantee the timeliness of any such notification, and our ability to notify you may be limited by technical, legal, or investigative constraints. The provision of any notice does not constitute an admission of fault or liability by Perspicx.
YOU AGREE THAT PERSPICX'S LIABILITY FOR ANY SECURITY INCIDENT OR DATA BREACH IS LIMITED AS SET FORTH IN SECTION 17 OF THESE TERMS. PERSPICX SHALL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS TO OR DISCLOSURE OF YOUR DATA EXCEPT TO THE EXTENT DIRECTLY CAUSED BY PERSPICX'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
You are responsible for the security of your Account access, for the security configurations you apply to your surveys, and for any data you transmit through Workflows or integrations.
The Platform may integrate with or link to third-party websites, services, or applications ("Third-Party Services"). Perspicx does not endorse, control, or take responsibility for any Third-Party Services, their content, uptime, or data practices. Your use of Third-Party Services is at your own risk and is governed by the terms and privacy policies of those third parties.
If you enable Third-Party Service integrations, you authorize Perspicx to exchange data with that service as necessary to support the integration. Data transmitted through integrations or Workflows to Third-Party Services is transmitted at your own risk. Perspicx is not responsible for any data loss, breach, or misuse by Third-Party Services.
These Terms begin when you first access or use the Platform and continue until your Account is terminated.
You may cancel your Subscription at any time through your Account settings. Cancellation takes effect at the end of the current billing period. No refunds are issued for any remaining portion of a paid Subscription term. It is your responsibility to export all data before your Account is closed or access is removed.
PERSPICX RESERVES THE RIGHT TO SUSPEND OR TERMINATE YOUR ACCOUNT OR ACCESS TO THE PLATFORM AT ANY TIME, FOR ANY REASON OR NO REASON, WITH OR WITHOUT NOTICE, AND WITHOUT LIABILITY TO YOU. Reasons for termination may include, without limitation: violation of these Terms; failure to pay fees; chargebacks; suspected fraudulent, abusive, or unlawful activity; inactivity; legal or compliance requirements; or our decision to discontinue the Platform or any part of it. Free Accounts that have been inactive for 12 or more consecutive months may be terminated without notice.
Upon termination, your access to the Platform ends immediately. Any outstanding fees become immediately due. Perspicx may delete your Account data, User Content, Survey Responses, and Media at any time following termination, with no obligation to retain or provide copies of your data. ALL PROVISIONS OF THESE TERMS THAT BY THEIR NATURE SHOULD SURVIVE TERMINATION WILL SURVIVE, INCLUDING OWNERSHIP PROVISIONS, WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY, AND INDEMNIFICATION OBLIGATIONS.
THE PLATFORM, INCLUDING ALL AI FEATURES, AI OUTPUT, WORKFLOWS, SURVEYS, FORMS, AND ALL CONTENT AND SERVICES PROVIDED THROUGH THE PLATFORM, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PERSPICX EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
(a) IN NO EVENT SHALL PERSPICX, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUES, DATA, SURVEY RESPONSES, BUSINESS, OR GOODWILL; BUSINESS INTERRUPTION; INCOMPLETE SUBMISSIONS; FAILED WORKFLOWS; MISSED RESPONSE COLLECTION; LOSS OF ANTICIPATED SAVINGS; COST OF SUBSTITUTE SERVICES; OR ANY OTHER DIRECT OR INDIRECT LOSSES, EVEN IF PERSPICX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) IN NO EVENT SHALL PERSPICX'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM EXCEED THE GREATER OF: (i) THE TOTAL FEES PAID BY YOU TO PERSPICX IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (ii) TWENTY-FIVE U.S. DOLLARS ($25.00).
(c) PERSPICX IS NOT LIABLE FOR DAMAGES CAUSED BY AI-GENERATED CONTENT, AI OUTPUT, ACTIONS TAKEN BASED ON AI RECOMMENDATIONS, WORKFLOW FAILURES, SURVEY MALFUNCTIONS, DATA LOSS, SECURITY INCIDENTS, PLATFORM UNAVAILABILITY, OR THE ACTIONS OR INACTIONS OF THIRD-PARTY SERVICES.
(d) THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND REGARDLESS OF WHETHER PERSPICX WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.
You agree to defend, indemnify, and hold harmless Perspicx and its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
The Platform, including its design, code, AI models, algorithms, interfaces, templates, and all related materials (excluding your User Content and Response Data), are the exclusive property of Perspicx and its licensors and are protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership interest in the Platform or its underlying code.
To the extent permitted by applicable law, and subject to Perspicx's ownership of the underlying Platform and AI systems, AI Output generated specifically for you through your use of the Platform belongs to you. Perspicx makes no warranties regarding the originality, uniqueness, or freedom from third-party intellectual property claims of any AI Output. It is your responsibility to evaluate any AI Output before use.
If you submit feedback or suggestions regarding the Platform, you grant Perspicx a perpetual, irrevocable, worldwide, royalty-free license to use, copy, modify, commercialize, and exploit that feedback for any purpose, without any obligation or compensation to you.
Our Privacy Policy, available at perspicx.com/privacy, explains how we collect, use, share, and protect information in connection with the Platform and is incorporated into these Terms by reference.
You are solely responsible for ensuring that your collection and processing of personal data from Respondents is lawful and complies with all applicable privacy and data protection laws. This includes obtaining legally required consents, providing required notices to Respondents, and honoring applicable data rights requests.
These Terms and all matters arising out of or related to them shall be governed by and construed in accordance with the laws of the State of Maine, United States, without regard to its conflict of laws provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before initiating formal legal proceedings, you agree to first contact Perspicx via perspicx.tawk.help and provide a written description of the dispute. We will attempt to resolve the dispute informally within 30 days.
EXCEPT AS SET FORTH BELOW, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM THAT CANNOT BE RESOLVED INFORMALLY WILL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS CONSUMER ARBITRATION RULES THEN IN EFFECT. ARBITRATION WILL BE CONDUCTED IN THE ENGLISH LANGUAGE IN CUMBERLAND COUNTY, MAINE, UNLESS MUTUALLY AGREED OTHERWISE. THE ARBITRATOR'S DECISION WILL BE FINAL AND BINDING AND ENFORCEABLE AS A COURT JUDGMENT.
The following are not subject to arbitration: (a) claims within the jurisdiction of small claims court; (b) claims for injunctive or other equitable relief to prevent unauthorized use of the Platform or infringement of intellectual property.
YOU AND PERSPICX EACH AGREE THAT ANY CLAIM OR DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CLASS ARBITRATION, CONSOLIDATED ACTION, OR REPRESENTATIVE PROCEEDING. IF THIS WAIVER IS FOUND UNENFORCEABLE, THE ARBITRATION AGREEMENT SHALL BE NULL AND VOID WITH RESPECT TO THAT PROCEEDING.
For any claim not subject to arbitration, you agree to the exclusive jurisdiction of the state and federal courts located in Cumberland County, Maine, and you consent to personal jurisdiction in those courts.
These Terms, together with our Privacy Policy and any additional terms applicable to specific features or plans, constitute the entire agreement between you and Perspicx with respect to the Platform and supersede all prior agreements and understandings.
If any provision of these Terms is held to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision unless acknowledged in writing by Perspicx.
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Perspicx may assign these Terms without restriction.
Perspicx is not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, pandemics, natural disasters, wars, terrorism, government actions, internet or utility failures, cyberattacks, or third-party service failures.
Nothing in these Terms creates any partnership, joint venture, employment, franchise, or agency relationship between you and Perspicx.
Perspicx offers a referral program that allows eligible users to earn commissions by referring new customers to the Platform. By participating in the referral program, you agree to the terms set forth in this Section 23.
Each eligible user will receive a unique referral link. When a prospective customer clicks your referral link, a tracking cookie is set that remains valid for 30 days. If multiple referral links are clicked by the same prospective customer, the first link clicked receives the referral credit, provided the referral is completed within the 30-day tracking period.
New customers who sign up through your referral link receive a 10% discount on their subscription fees for the first year. You earn a commission equal to 10% of the new customer's spending during their first year, excluding credit purchases and credit subscriptions.
Your referral commission is calculated as 10% of the amount the referred customer actually pays after all discounts have been applied, including the 10% referral discount and any other promotional discounts or credits. Commissions are not earned on:
Referral commissions are paid via PayPal to the email address you provide in your referral program settings. You are solely responsible for ensuring that the PayPal email address you provide is accurate and current. Perspicx is not responsible for failed or misdirected payments resulting from incorrect PayPal information.
Payouts are processed every 30 days once your account reaches the minimum payout threshold of $50.00 USD. If your commission balance is below $50.00, it will carry forward until the threshold is met. Perspicx reserves the right to modify the payout schedule, minimum threshold, or payment method at any time with notice.
You agree not to engage in any of the following prohibited practices:
Perspicx reserves the right to suspend or terminate your participation in the referral program at any time, with or without cause, and with or without notice. If you violate these referral program terms, engage in fraudulent activity, or otherwise abuse the program, Perspicx may:
Perspicx reserves the right to modify, suspend, or discontinue the referral program at any time, including changes to commission rates, discount amounts, payout thresholds, tracking periods, eligibility requirements, or any other aspect of the program. Changes will take effect immediately upon posting or notice. Continued participation in the referral program after any change constitutes your acceptance of the modified terms.
You are solely responsible for any taxes, duties, or other governmental assessments associated with referral commissions you earn. Perspicx may be required to report your earnings to tax authorities and may request tax documentation from you. You agree to provide any requested tax information promptly and accurately.
Perspicx makes no guarantee regarding the amount of commissions you may earn through the referral program. Earnings depend entirely on the number and spending of customers you refer, and Perspicx has no control over or liability for your referral results.
Participation in the referral program does not create any employment, partnership, agency, joint venture, or franchise relationship between you and Perspicx. You are an independent participant and have no authority to bind Perspicx or make commitments on its behalf.
To contact Perspicx with questions, concerns, or to submit a support request, please visit:
Click "Submit Ticket" to send your inquiry. We do not provide support via any other channel.
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Visit perspicx.tawk.help and click "Submit Ticket" — our team will get back to you promptly.